This Privacy Policy describes information associated with your use of the PANDOVA Group, LLC website and inquiries about health insurance, life insurance, insurance-based wealth preservation, and retirement income products. It does not replace any separate privacy notice provided by an insurance carrier, an application platform, or another service provider.
1. Information you choose to provide
Our inquiry form asks for your name, email address, phone number, area of interest, and optional additional details. You may also provide information when you contact us by email or telephone. Please provide only what is needed for an initial conversation.
The form currently prepares a message in your own email application. Clicking “Submit Request” does not itself send the message or save an inquiry to a website database. You must send the email from your email application for us to receive it. Your email provider handles the message under its own privacy and security practices.
2. Health, life, wealth, and retirement information
Later insurance discussions or applications may require information about coverage needs, dependents, beneficiaries, health history, income, assets, retirement goals, or existing policies. The information needed depends on the product and insurer. Additional notices and authorizations may apply before sensitive information is collected or shared.
Do not enter Social Security numbers, medical records, diagnoses, financial account numbers, payment details, or identity documents in the website inquiry form or ordinary email. Ask us how to provide sensitive application information through an appropriate channel. This general inquiry website is not a medical-record portal.
3. How inquiry information is used
- To respond to your questions and arrange requested conversations.
- To understand the insurance topics you wish to discuss and explain relevant options.
- To assist with requested applications or service matters, subject to applicable permissions and carrier requirements.
- To maintain appropriate business records, address complaints, and meet legal or regulatory obligations.
Requesting information does not obligate you to buy a policy or enroll in a plan.
4. Sharing and external providers
Information may need to be shared with an insurer or other provider involved in a service you request, with providers supporting business communications or recordkeeping, or where required by law. Any such disclosure must be subject to applicable privacy requirements and any required authorization. Carriers may provide separate notices describing their handling of application and policy information.
External destinations, including social media, scheduling services when available, and FINRA BrokerCheck, operate under their own privacy policies. Following an external link takes you outside this website. A carrier logo or link does not mean that your inquiry has automatically been sent to that organization.
5. Technical information and browser technologies
Website hosting and delivery providers may process technical information such as your IP address, browser type, requested pages, and request times to deliver and secure the site. The site loads fonts from Google Fonts, which involves a connection from your browser to that provider.
The current website inquiry form does not require a user account or a tracking cookie. Third-party sites you visit may use cookies or other tracking technologies. You can manage cookies and site permissions through your browser; restricting them may affect features on external sites.
6. Retention and security
Inquiry and service records may need to be retained for the purpose for which they were provided, ongoing service, or applicable legal and insurance-recordkeeping requirements. Retention periods vary by record type and obligation.
No website, email transmission, or storage system can be guaranteed completely secure. Ordinary email may not be suitable for confidential health or financial information. If you believe you sent sensitive information by mistake, contact us promptly without repeating that information.
7. Your choices and requests
You may choose not to send an inquiry, omit optional details, or ask us to stop nonessential follow-up communications. Depending on the law that applies to your information, you may have rights to request access, correction, deletion, or restrictions on certain uses or disclosures.
Contact us using the details below to make a request. We may need to verify your identity and may need to retain information required by law. Rights and exceptions can differ for insurance records and information held independently by carriers. Contact a carrier directly about information it maintains.
8. Children and updates
This website is intended for adults seeking insurance information. Parents or guardians should contact us on behalf of minor dependents and should not submit a child’s sensitive information through the general inquiry form.
We may update this policy as the website or applicable requirements change. The date above identifies the most recent update. Please also review our Terms of Service.
Contact us
For questions about this page or a privacy request, contact PANDOVA Group, LLC at latonya@pandovagroup.com or 470-391-0006. Our listed location is McDonough, GA 30253. Please do not include sensitive health or financial information in your initial message.